Cookie Policy
How Order-CS Uses Cookies and Similar Technologies
This Cookie Policy explains how Order-CS and its affiliates ("Order-CS," "we," "us," or "our") use cookies, pixels, web beacons, and similar tracking technologies when you visit our website at Order-CS.com or Order-CS.help (the "Site"). It explains what these technologies are, why we use them, and your rights to control their use.
This Cookie Policy is incorporated into and forms part of our Privacy Policy. Terms defined in the Privacy Policy have the same meaning when used in this Cookie Policy.
1. Purpose and Scope
This Cookie Policy applies to all users who visit our Site, regardless of their country of residence. We operate from the United States and provide services to users worldwide. Where applicable law requires consent for non-essential cookies, we obtain that consent before those cookies are set.
This policy covers:
- Organization: Order-CS (625 SE Miller Ave, Dallas, OR 97338, U.S.A)
- Websites: Order-CS.com and Order-CS.help
- Affected users: All visitors to our Site
- Policy version: 0.10 (June 08, 2026)
References to the ePrivacy Directive (2002/58/EC), the General Data Protection Regulation (GDPR), the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and the Utah Consumer Privacy Act (UCPA) are incorporated where applicable.
2. What Are Cookies?
Cookies are small text files that are stored on your browser or device when you visit a website. They allow the website to recognize your browser and remember certain information, such as your preferences, login status, and browsing activity. Cookies can be set by the website you are visiting ("first-party cookies") or by third parties whose services are integrated into the website ("third-party cookies").
Other tracking technologies we use include pixels (small transparent images embedded in web pages or emails that track when they are loaded), web beacons (similar to pixels), and local storage (browser storage that persists across sessions). We refer to all of these technologies collectively as "cookies" throughout this policy.
3. Categories of Cookies We Use
We classify cookies into the following categories based on their purpose and function, consistent with the classification framework under the ePrivacy Directive (2002/58/EC) and guidance from the European Data Protection Board (EDPB):
Essential Cookies
Strictly necessary for the operation of our Site. They enable core functionality such as account authentication, shopping cart management, session security, and payment processing. Without these cookies, the Site cannot function properly.
Legal basis: Legitimate interest (Article 6(1)(f) GDPR) / strictly necessary (ePrivacy Directive Art. 5(3) exemption). No consent required. Duration: Session and persistent (up to 12 months).
Functional Cookies
Enhance your experience by remembering your preferences, language selection, region, and other customization choices. They enable personalized features and improve the usability of our Site.
Legal basis: Consent (GDPR / ePrivacy Directive Art. 5(3)). Duration: Up to 12 months.
Analytics and Performance Cookies
Help us understand how visitors interact with our Site by collecting anonymous information about pages visited, time spent, click patterns, and error messages. We use this data to improve the performance, design, and content of our Site.
Legal basis: Consent (GDPR / ePrivacy Directive Art. 5(3)). Duration: Up to 26 months.
Providers: We may use Google Analytics, Microsoft Clarity, or similar analytics services. These providers may combine your data with information collected from other websites and may transfer data to the United States or other jurisdictions.
Advertising and Targeting Cookies
Used to deliver relevant advertisements to you and to measure the effectiveness of our advertising campaigns. They track your browsing activity across websites and may build a profile of your interests for targeted advertising purposes.
Legal basis: Consent (GDPR / ePrivacy Directive Art. 5(3) / CCPA/CPRA). Duration: Up to 24 months.
Providers: We may use Google Ads, Meta (Facebook), and other advertising platforms. These cookies enable features such as retargeting, conversion tracking, and lookalike audiences.
Social Media Cookies
Set by social media platforms (such as Facebook, Twitter, LinkedIn) when you use their sharing features on our Site or when you interact with our content on their platforms. They enable social sharing, content recommendations, and cross-platform tracking.
Legal basis: Consent (GDPR / ePrivacy Directive Art. 5(3)). Duration: Varies by provider.
4. How We Use Cookies
The table below lists the specific cookies and tracking technologies we may use on our Site. This list reflects our current deployment; we update it as our services change. For each cookie, we disclose its type, provider, purpose, legal basis, duration, category, any third-country transfer, retention practices, and opt-out method:
| Cookie / Identifier | Type | Provider | Purpose | Legal Basis | Duration | Category | 3rd-Country Transfer | Retention | Opt-out / Withdrawal |
|---|---|---|---|---|---|---|---|---|---|
| session_id | First-party | Order-CS | Maintains session state and authentication | Legitimate interest (Art. 6(1)(f) GDPR) — strictly necessary | Session | Essential | No | Deleted on session end | N/A — essential |
| csrf_token | First-party | Order-CS | Cross-site request forgery protection | Legitimate interest (Art. 6(1)(f) GDPR) — strictly necessary | Session | Essential | No | Deleted on session end | N/A — essential |
| cart_items | First-party | Order-CS | Stores shopping cart contents | Legitimate interest (Art. 6(1)(f) GDPR) — strictly necessary | 30 days | Essential | No | Deleted after 30 days | N/A — essential |
| cookie_consent / order_cs_consent | First-party | Order-CS | Records your cookie consent preferences | Legal obligation (Art. 6(1)(c) GDPR) | 12 months | Essential | No | Deleted after 12 months | N/A — consent management |
| pref_lang | First-party | Order-CS | Remembers your language preference | Consent | 12 months | Functional | No | Deleted after 12 months | Preference center toggle |
| _ga | Third-party | Google Analytics | Distinguishes unique users for analytics | Consent | 26 months | Analytics | Yes (USA) | Deleted after 26 months or anonymized | Preference center toggle; Google Analytics opt-out |
| _gid | Third-party | Google Analytics | Distinguishes unique users (shorter duration) | Consent | 24 hours | Analytics | Yes (USA) | Deleted after 24 hours | Preference center toggle |
| _fbp | Third-party | Meta (Facebook) | Delivers and measures ad performance | Consent | 90 days | Advertising | Yes (USA) | Deleted after 90 days | Preference center toggle; Facebook ad preferences |
| _clsk, _clck | Third-party | Microsoft Clarity | Session recording and heatmap analytics [CLIENT TO VERIFY] | Consent | Up to 12 months | Analytics | Yes (USA) | Deleted after 12 months | Preference center toggle |
This table reflects our current best-known cookie inventory. If additional cookies are deployed through third-party integrations, they may not appear here until our next review cycle. We review and update our cookie inventory at least every 12 months and whenever we make material changes to our tracking practices.
Third-Country Data Transfers
Some of our third-party service providers (such as Google, Meta, and Microsoft) are located in the United States or other countries that may not have the same data protection laws as your jurisdiction. When we use third-party cookies that involve a transfer of personal data outside the European Economic Area (EEA) or the United Kingdom, we rely on appropriate safeguards such as the EU-US Data Privacy Framework, Standard Contractual Clauses (SCCs), or other lawful transfer mechanisms as required by applicable law.
5. Your Choices
When you first visit our Site, you are presented with a cookie consent banner that gives you the following options:
- Accept All: Consents to all categories of cookies, including non-essential ones.
- Reject Non-Essential: Consents only to essential cookies; all non-essential categories are declined.
- Cookie Settings / Customize: Opens a preference panel where you can enable or disable each non-essential cookie category individually, then save your choices.
Consent is not obtained through passive scrolling, continued browsing, or any other implicit behavior. Affirmative action is required to express or withdraw consent. We do not bundle consent for non-essential cookies with account creation, service access, or any other contractual condition. Your ability to use the Site's core features is not conditioned on your acceptance of non-essential cookies.
Our Site respects the Global Privacy Control (GPC) signal. If you enable GPC in your browser, we treat this as a request to opt out of the sale or sharing of your personal information for cross-context behavioral advertising, as defined by applicable privacy laws.
You may also use the following industry opt-out tools for interest-based advertising:
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding the personal data we process through cookies and similar technologies:
European Economic Area (EEA) and United Kingdom
Under the GDPR and the ePrivacy Directive (2002/58/EC, Article 5(3)), you have the right to:
- Access (Art. 15 GDPR) — Request a copy of personal data processed about you.
- Rectification (Art. 16 GDPR) — Correct inaccurate or incomplete data.
- Erasure (Art. 17 GDPR) — Request deletion of your data, subject to legal retention obligations.
- Restriction (Art. 18 GDPR) — Limit processing under certain conditions.
- Portability (Art. 20 GDPR) — Receive your data in a structured, machine-readable format.
- Objection (Art. 21 GDPR) — Object to processing based on legitimate interests, including profiling for direct marketing.
- Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
- Lodge a complaint with your local data protection supervisory authority (e.g., the UK Information Commissioner's Office or the relevant EU authority).
California, United States
Under the California Consumer Privacy Act as amended by the California Privacy Rights Act (Cal. Civ. Code §§ 1798.100–1798.125), California residents have the right to:
- Know what personal information we collect, use, disclose, sell, or share (right to know / right to access).
- Delete personal information we have collected from you, subject to certain exceptions.
- Opt out of the sale or sharing of personal information for cross-context behavioral advertising.
- Correct inaccurate personal information.
- Limit the use and disclosure of sensitive personal information.
- Non-discrimination — We will not deny services, charge different prices, or provide a different level of quality if you exercise your privacy rights.
As described in this policy, we may "sell" or "share" personal information as those terms are defined by the CPRA when we allow advertising and analytics partners to collect information about your online activities via cookies and similar technologies. You may opt out of such sharing at any time through our Cookie Consent Manager or by enabling GPC in your browser.
Virginia, Colorado, Connecticut, and Utah
Residents of the following states have additional rights under their respective privacy laws:
- Virginia (VCDPA): Right to access, delete, correct, portability, and opt out of targeted advertising (including cookie-based advertising) and profiling. Appeal rights for declined requests.
- Colorado (CPA): Right to access, delete, correct, portability, and opt out of targeted advertising and profiling. Appeal rights for declined requests.
- Connecticut (CTDPA): Right to access, delete, correct, portability, and opt out of targeted advertising and profiling. Appeal rights for declined requests.
- Utah (UCPA): Right to access, delete, and opt out of targeted advertising and the sale of personal data.
To exercise these rights, please contact us using the information in Section 9 below or adjust your cookie preferences through our Cookie Consent Manager.
All Other Jurisdictions
If you are located outside the jurisdictions listed above, we still respect your privacy choices. You may manage cookies through your browser settings or our Cookie Consent Manager. For any questions about how we handle your data, please contact us at the address below. We will respond to all inquiries within the timeframe required by applicable law.
7. Managing Your Preferences
You can change your cookie preferences at any time by:
- Cookie Consent Manager: Click "Cookie Preferences" in the footer of our website to reopen the preference panel and adjust your choices.
- Browser Settings: Most web browsers allow you to control cookies through their settings. You can block all cookies, block third-party cookies only, or delete cookies when you close your browser. Blocking essential cookies may impair the functionality of our Site, including the ability to log in, use the shopping cart, or access account features.
- Withdrawal of Consent: If you previously accepted non-essential cookies and wish to withdraw your consent, you may do so through the Cookie Consent Manager at any time. The withdrawal path requires the same number of steps as giving consent. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
If you withdraw consent for a particular cookie category, we will stop setting cookies in that category. However, data already collected under valid consent will continue to be retained in accordance with the retention periods listed in Section 4, unless you separately request deletion under your applicable privacy rights (see Section 6).
Functional limits: If you reject functional cookies, certain personalization features (such as language preference or region settings) may not persist across sessions. If you reject analytics cookies, we will not be able to measure site usage to improve our services. If you reject advertising cookies, you will still see ads, but they may be less relevant to your interests.
Preference Center FAQ
How do I access the preference center?
Click the "Cookie Preferences" button in the footer of any page on our Site. This reopens the cookie consent panel, where you can adjust your category-level toggles.
How do I change my choices?
Open the preference center and toggle each cookie category on or off according to your preference. Click "Save Preferences" to apply your changes. Your choice is recorded in a consent cookie.
What happens when I reject non-essential cookies?
Only essential cookies will be set. No functional, analytics, advertising, or social media cookies will be placed on your device. Core site functionality (shopping cart, account login, security) will continue to work normally.
What is GPC (Global Privacy Control)?
GPC is a browser setting that signals your preference to opt out of the sale or sharing of your personal information. Our Site automatically detects GPC and treats it as an opt-out request for advertising cookies.
How long does my consent last?
Your cookie preferences are stored for 12 months. After this period, the consent banner will reappear to reconfirm your choices. You may also change your preferences at any time before expiration.
How do I withdraw consent after previously accepting?
Open the Cookie Preferences from the footer, toggle off the categories you wish to withdraw consent for, and click "Save Preferences." This requires the same number of steps as giving consent.
What happens to previously collected data if I withdraw?
Data collected under valid consent prior to withdrawal remains subject to the retention periods listed in Section 4. We will not place any new cookies in the withdrawn category. You may separately request deletion of previously collected data under your privacy rights (see Section 6).
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, applicable technologies, or legal requirements. When we make changes, we will update the "Version" and "Effective Date" at the top of this page.
If we make material changes (such as adding new non-essential cookies, changing the legal basis for processing, or modifying our data-sharing practices), we will notify you by email (if you have an account) or through a prominent notice on our website. Where required by applicable law, we will obtain your renewed consent before implementing material changes.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
Change Log
Version 0.1 — June 13, 2026
Initial policy
9. Contact Us
If you have any questions about this Cookie Policy, our use of cookies, or wish to exercise your privacy rights, please contact us:
Legal Entity: Order-CS
Mailing Address: 625 SE Miller Ave, Dallas, OR 97338, U.S.A
Privacy Inquiries: privacy@order-cs.com
Data Protection Officer: Elaine-Waller@order-cs.com
Phone: +1-888-523-7141
Response time: We will acknowledge your request within 5 business days and respond substantively within 30 days, or as otherwise required by applicable law.
Complaint route: If you are in the EEA or the UK, you have the right to lodge a complaint with your local data protection supervisory authority. If you are in the United States, you may file a complaint with the Oregon Attorney General or the Federal Trade Commission (FTC).
For more information about how we handle your personal data, please review our full Privacy Policy.